Walmart blacklisted woman for negative reviews - ForumDaily
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Walmart blacklisted woman for a large number of negative reviews

Online reviews now pretty much go hand in hand with online shopping, but can too many reviews—or a negative review—cost your future as a consumer? The publication found this out ABC7Chicago.

Фото: Depositphotos

Melissa Mix of Sanford, North Carolina, said she was blacklisted for being “just honest” in several online reviews of a Walmart retailer, who, as she explains, constantly filled her orders with errors.

“It was never about food delivery employees. They're fantastic - funny, sweet, always remember who you are,” says Meeks. — We are talking strictly about one problem. You order something from their grocery delivery site and it says it's available, and then you get it delivered and it's not there."

Walmart provided Mix discounts and gift cards to rectify the situation, but Mix said she continues to fill out automated surveys after each online order.

“I'm trying to give feedback to solve the problem, to make things better for all of us. If my orders are fulfilled correctly, I fill out positive reviews. This doesn’t happen very often, but it does happen.”

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However, her last order was canceled immediately after sending the application, and when Mix asked the manager about the reason, she was told that the store management decided to completely close her account.

“We want all of our customers to be happy, and we have gone out of our way to satisfy Ms. Meeks,” Walmart spokeswoman Tara Alston said. — In general, customer satisfaction ratings when receiving products are very high. It’s a service we know our customers love because it saves them time and money.”

When it comes to preventing consumers from shopping at Walmart, Alston adds, “Canceling an online customer's account is not something we typically do, but the store has the right to do so and the decision is made on a case-by-case basis. Mrs. Meeks received gift cards, full refunds and free merchandise as we tried to accommodate her requests.”

US buyers love to send reviews

Meeks is far from the only American consumer filling out surveys or leaving comments online.

According to Yelp, over the past 12 months, buyers have left more than 1 billion reviews, which is 17% more than in the same period a year earlier.

In terms of guest reviews, Yelp identifies restaurants, home services and shopping as the three main categories.

Yelp's user demographics are also evenly split between generations, with 33% aged 18 to 34, 35% aged 35 to 54, and 32% over 55.

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“More and more, if someone is unhappy with a purchase, they will leave a negative review,” says Jennifer Martin of Shop Local Raleigh.

Martin, who has been working in retail for more than ten years, believes that the exponential increase in online shopping has also led consumers to not have “realistic expectations.”

“We've created a society with the online giants of the world where we want it here and now, we want it to be money-back guaranteed, and I don't know if that can be done,” Martin says.

First of all, Martin encourages customers who have complaints to share them with the store in person or by phone, and not just through written text.

As for whether stores should block customers, Martin believes the bottom line of the business is what matters.

“Companies make money. If after a while the client costs you more money than you make from him, then it's time for tough decisions. Perhaps the store is not a good fit for the client, and the customer is not a good fit for the store, and it’s time to end the relationship,” says Martin.

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