Modern 'solvers': who are trouble shooters and why they are paid up to $100 per hour

Did you know that there is such a profession - trouble-shooter. The essence of their work is that they fly around the world and solve people's problems. Any problem, any people. Usually - large corporations, less often private individuals, reports Secrets of the Universe.

Photo: IStock

In total, there are no more than 100 people in this profession in the world. Some pay up to $100 an hour, with schedules planned months in advance.

For trouble shooters, the main thing is goodwill. Customers literally pass them from hand to hand, hiding from their competitors. They have only one advertisement - one hundred percent result. Error excluded.

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In order to understand the essence of their work better, you can give a couple of examples of the work of trouble shooters.

Format is everything

There were two big firms in America that published monthly yellow pages. They were cramped in the market, they used black PR, dumping, poaching workers from each other.

Nothing helped, they went nostril to nostril.

Usually, all office workers bought two dollar directories at once, not really thinking about which one is better, which one is worse. By the way, both reference books contained the same information. So one of these firms invited a trouble-shooter.

He delved into the situation, thought and said: “Next month, release a smaller format guide, and in order to have the same amount of information, it should be small, but plump.”

He got his fee and left, and a competing company went bankrupt two months later.

The fact is that when the directories were of the same format, they hung out on office tables like cards, but when one directory is large and flat, and the second is small, but plump, then in any case you put the small one on top of the big one.

And at the end of the month you will understand that you only used the top one, and the big one was never opened in a month. So why would you spend a dollar on it if the little one has it all?

Nike problem

At Nike's headquarters, 1000 people were racking their brains over an impossible problem.

They invite a trouble-shooter, describe the problem:

They started making sneakers in some of the poorest countries in Africa. They calculated everything in advance, built factories, trained personnel, the cost price should be low, but then they ran into an unexpected problem: local workers in their factories mercilessly steal finished products. Entire villages, young and old, wear sneakers at a price comparable to their annual income.

They tried hiring more local security, but it only made things worse—the security guards and their families love the sneakers too.

If you bring security from the States, then the cost will generally become huge.

The firm asked the trouble-shooter how to reduce theft to zero without spending money on factory security.

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Trouble-shooter, of course, did not understand anything in shoe production technology, but unlike 1000 top managers who understood, he knew how to look at any problem from a completely different angle. He sat alone in a cool dark room for a while and gave the answer: “You need to produce separate left and right sneakers in different countries.”

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