Wrong Portland: family accidentally flew to the west coast of the United States instead of the east coast - ForumDaily
The article has been automatically translated into English by Google Translate from Russian and has not been edited.
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Wrong Portland: the family accidentally flew to the west coast of the United States instead of the east

A Transportation Security Administration (TSA) officer aided a bewildered family that landed in Portland, Oregon, instead of an intended destination more than 3000 miles (4 km) from Portland, Maine. Writes about it CNN.

Photo: Shutterstock

At the end of 2020, a travel agency booked a flight to the wrong airport for a family of three and, according to TSA, passengers did not recognize the error until the plane touched down.

TSA officer Martin Rios was called in to act as an interpreter because the family members spoke poor English.

He learned that tourists arrived at Portland International Airport (PDX) the night before and had to spend the night in the terminal.

“They were at the checkpoint. The travelers were trying to find someone who could help them, Rios said. — We found out that the tourists were in the wrong Portland. They were also very surprised."

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According to the TSA, Rios took the family to the ticket counter to obtain the required tickets for Portland International Airport (PWM) in Maine.

They only had about $ 200, so Rios helped them buy tickets with his own money.

“Rios is deeply involved in the airport, and the fact that he chose to support these passengers in their time of need came as no surprise to both his team and management,” TSA senior manager Jeremy Alanis said in a statement. “From day one to this day, Martin has been a shining example of what it means to be a team player. He is an officer and a person that any airport in the country would be proud to have as a member of their team.”

He was awarded the PDX Make the Connection quarterly customer service award.

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“I think I understood their situation: being in a foreign county and not knowing the language, you cannot communicate with anyone, and also being thousands of miles from where you should be,” Rios explained.

He said he had heard of passengers mistakenly flying to the wrong Portland more than once, but this was the first time he encountered it himself.

Rios noted that he had not received any news from the lost passengers after the incident, but he hoped that they made it safely to their destination.

“As much as I helped them, it doesn’t seem like a big deal to me, but it did make a difference to them,” TSA Officer Martin Rios concluded.

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