The movers turned the move into a nightmare: a family from Florida lived for 3 months in a new house without furniture, dishes and things - ForumDaily
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The Movers turned the move into a nightmare: a family from Florida lived for 3 months in a new house without furniture, dishes and things

After three months of waiting for the company to move, a South Florida woman returned from Colorado to pick up her belongings herself. More details about the precedent told the publication Local10.

Photo: Shutterstock

Isatis Piñero is a South Florida girl who recently landed her dream job in Colorado.

In February, she hired Cheney Brothers Worldwide Moving, made a bond, and then made another payment when the movers showed up. According to the contract, the balance is due upon delivery.

“I said that I would arrive on March 3 and would be there on March 4,” Pinero explained. “They said they would try to come these days.”

According to the contract, any verbal promises of delivery are approximate, but delivery is guaranteed within 30 business days.

However, once in Colorado, 30 days turned into 60 days, then 90 days, which Isatis and her family spent in an empty apartment.

“We had a snowstorm this week and my house was empty,” Piñero said. “There were no pots and pans, no clothes, no blankets, no pillows, no linens - there was nothing.”

Every time she called to find out where her belongings were, the company had different excuses.

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“At first they said the truck had broken down,” she fumed. “Then they said that the things were loaded, but the driver did not show up. I literally called them almost every day for the last three months."

At one point, Isatis was told that her belongings were in a warehouse in Texas. This turned out to be the last straw.

She called and demanded from them exact information about the location of her things - they turned out to be in a truck in Florida. The woman demanded to unload them and went to pick them up herself.

Pignero booked a flight to Florida, rented a truck, and was told to pick up her belongings not at Fort Lauderdale, but at the Plantation warehouse. Just in case, she invited the police.

“It wasn’t a temperature-controlled space, it was just concrete, and my things were lying there,” Piñero said indignantly. “There were belongings of at least seven other people in the room.”

“I have childhood pictures, I have a college degree, I’m a first-generation college student — and all these things that were sentimental to me could just disappear,” she marveled.

Pignero and her family then plunged and took all their belongings to Colorado themselves.

“When I asked for my money back, they told me they would return it minus the $150 an hour I spent working at the point of departure,” Isatis said in surprise.

Pignero has filed complaints with the Federal Motor Vehicle Safety Administration and the Florida Attorney General's Office.

Her complaint to the Better Business Bureau was one of several reported by Cheney Brothers customers.

Isatis called attorney Matthew Fischer, among other things.

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“There are a lot of unscrupulous agents here who do all sorts of tricks,” he stressed, noting that often when actions lead to chaos, people's options are limited.

“There is a federal law called the Carmack Amendment,” Fisher explained. “It’s part of a uniform set of laws dating back to the early 1900s for carriers.” These laws limit what clients can actually claim in damages.”

“If you are going to file any claim related to the delivery, damage or loss of your goods, you must file a federal claim under the Carmack Amendment,” Fisher explained.

A journalist visited Cheney Brothers Worldwide Moving and noticed a large moving truck outside the building, but a sign with a different company on the door.

One employee had heard of Cheney Brothers and knew it was a shipping company located somewhere in the building, but claimed that the business he worked for was called Tilt Masters.

When reporters tried to call Cheney Brothers, the person who answered the call hung up repeatedly. He did not give his name or address, but stated that Pignero's belongings were delivered to her in Colorado.

Outside the building, a man was seen getting into a moving truck.

At first he said he worked for Cheney Brothers, but then quickly changed his version and threatened to call the police. The journalists also called the police.

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The officers said they received several calls about Cheney Brothers from several angry customers, and the company itself called the police to report the threats.

A July police report detailed how a delivery driver threatened to take a customer's belongings if they didn't pay, and a delivery truck was stolen in Illinois.

“People need to know that Cheney Brothers Worldwide Moving Company is dishonest,” Piñero said.

Cheney Brothers Worldwide Moving is not associated with the South Florida-based distributor of similarly named food products.

Piñero paid the shipping company nearly $ 1400, which offered her $ 350 to settle the case, but Piñero and her lawyer are preparing for trial.

The victim's options are limited, since such cases usually fall under the aforementioned Carmack Amendment, which limits the damages that the client can claim in the event of a dispute involving the transport company.

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