How to get compensation for a flight canceled during quarantine

You've already booked your tickets, planned your route and are about to start packing your bags - but the coronavirus pandemic has begun. How can I receive compensation for a flight canceled for this reason? Tells Fox News.

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The global outbreak of the coronavirus has pushed the tourism industry into a previously unexplored space where companies are trying to stay afloat, and customers demand their money back. With guest bans and travel restrictions in place in most of the United States, there is still a long way to go for commercial flights to return to normal, as they once were.

If you're a frustrated traveler whose trip was canceled during the COVID-19 outbreak, you're unlikely to be alone, says Brian Kelly, CEO and founder of The Points Guy.

A travel expert explained how to get compensation for airline tickets, and shared tricks for smart shopping in the future.

According to Kelly, you will most likely be able to get compensation if the flight was canceled by the airline, in contrast to the situation when you yourself made changes to the ticket. Do not cancel your flight on your own initiative until the last minute, let the airline do it.

If the airline cancels the flight, you are entitled to a refund. Moreover, if possible, the expert recommends accepting a voucher if the company offers you a bonus in excess of what you paid.

On the subject: How to get a refund for canceled travel, events and services

Kelly shares her favorite communication tip with airline customer support.

“If you don’t hear a “yes” from customer service, follow the HUCB rule: Hang Up, Call Back. You may end up with an agent who is more willing to cooperate. And don't forget to be polite. All customer-facing companies are under maximum pressure and are facing the same pandemic,” says the specialist.

How can customers protect themselves when booking future trips? Kelly advises that you read the current airline policies regarding changes and cancellation fees. If you need extra protection, pay attention to travel insurance. Most insurance policies offered by Top Travel Rewards credit cards do not cover everything related to the pandemic, so do not expect them to reimburse you if your trip needs to be changed or canceled.

The “cancel for any reason” policy allows you to truly cancel your flight for any reason if you comply with the required conditions.

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